The Grand Hotel, Richmond VIC

Products Used Mobile Business Connect
Interface o2m Message Centre
Message Volume 1500+ Monthly

The Grand Hotel Richmond offer both fine Italian dining and relaxed pub fare to a loyal customer base. Employing over 50 staff, internal communication is of the greatest importance. The Grand was interested in more efficient methods of communication that could save them both time and money.

By utilising one2many SMS, The Grand now retrieve roster availabilities from staff members each Monday morning with the click of a button. SMS meets The Grand’s initial requirements with the added benefit of being less intrusive than traditional communication methods.

SMS offers us an easy and effective communication passage between both our staff and clientele. It is a convenient tool to keep clientele up to date with events and special offers.

one2many SMS has also proved to be a useful tool in promoting The Grand’s special events to local clientele.

We have a regular Monday night Italian special, of which our local customers are reminded, with a detailed menu delivered via SMS that afternoon. Our local clientele in the bar feel a more personal attachment through SMS with new people in the area asking to be put on our texting list.

Through the use of SMS, The Grand has streamlined internal communication and built a more personal attachment to their customers.

Need more information? Contact us to discuss ways mobile messaging can help your business.